Shipping policy
At House of Amayaa, we are committed to delivering your order safely and efficiently. Every order is carefully packed to ensure your jewellery reaches you in perfect condition.
Orders once placed cannot be cancelled.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak periods, launches, promotions, or holidays, processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation email or message with tracking details.
Shipping Within India
We offer shipping across India through trusted courier partners.
Estimated Delivery Time:
- PAN India: 3–6 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, we will provide you with a tracking link via email.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
We may occasionally offer free shipping promotions, which will be communicated on our website.
Same-Day / Next-Day Delivery (Mumbai ONLY):
Same-day delivery is available in Mumbai for prepaid orders via Porter. Porter charges will be applicable and payable on delivery. Please DM us on Instagram or contact us at : teamhouseofamayaa@gmail.com
Our team will reach out to you. No COD transactions applicable.
Same-day delivery is not available on Sundays and public holidays.
Shipping Fees:
Shipping fees will be visible on checkout based on your pincode. Shipping/COD fees (if any) are not refundable in any case.
Cash on Delivery (COD):
We offer COD at additional charges and please note, we reserve the right to deny Cash on Delivery (COD) services to customers who have previously failed to accept their COD orders upon delivery.
Incorrect Shipping Information
Please ensure all shipping details are accurate at the time of placing your order. House of Amayaa is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.
Undelivered Prepaid Orders:
If a prepaid order is returned back to us due to an incorrect address or unavailability, it will be refunded back to the customer in the form of a store credit. The store credit can be used to place a future order on the House of Amayaa website and will remain valid for 6 months from the date of issuance. Any unused store credit will expire after this period and cannot be reactivated, extended, transferred, or redeemed for cash. Shipping & RTO charges of ₹200 will be deducted and the balance will be issued in the form of a store credit.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. Our team will work with the courier partner to investigate and assist you.
Need Assistance?
For any shipping-related questions, please contact us at: teamhouseofamayaa@gmail.com
We are always happy to assist and ensure you have the best possible shopping experience with House of Amayaa.