Refund policy

RETURNS/REPLACEMENT 

Orders once placed cannot be cancelled.

Exchange Policy

At House of Amayaa, every order undergoes quality checks before dispatch, and we maintain records of the products shipped. All sales are final. Returns and refunds are not accepted. Exchanges are permitted only for defective or incorrect products.

1. Exchange Eligibility

  • Exchanges are accepted only if you receive a defective or incorrect product.

  • You must provide a complete, uncut unboxing video, starting from opening the package until the product and all its contents are fully revealed.

  • All package labels must be clearly visible in the video. This evidence helps us verify the issue with our shipping partner and assess your request.

  • Exchange requests without the required video evidence may not be accepted.

2. Product Availability

If the original product is unavailable, you may choose another product of equal value.

3. Exchange & Shipping Charges

  • A ₹200 deduction will apply to every exchange towards shipping and return-to-origin (RTO) charges.

  • The remaining eligible amount will be issued as store credit for a future purchase from House of Amayaa.

4. How to Request an Exchange

Please contact our customer support team with your order details and the complete unboxing video to initiate an exchange request.

House of Amayaa reserves the right to review and verify all exchange requests before approval.

Returns:

A return will only be issued in the following circumstances:

- Incorrect/missing items

- Product defective on arrival

- Parcel damaged during transit

We do not provide refunds. The amount will be refunded back to the customer in the form of a store credit. The store credit can be used to place a future order on the House of Amayaa website and will remain valid for 6 months from the date of issuance. Any unused store credit will expire after this period and cannot be reactivated, extended, transferred, or redeemed for cash. Shipping & RTO charges of ₹200 will be deducted and the balance will be issued in the form of a store credit.

In the case of an incorrect/missing or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from opening the package to the end, ensuring all labels are visible. This video serves as evidence for the shipping partner and helps us assess the issue accurately.

To initiate a replacement, please email us at teamhouseofamayaa@gmail.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.

Once we receive your concern and unboxing video, we will review it.

House of Amayaa reserves the right to refuse any replacement request that does not meet our requirements.

Please note, we don’t provide any repair services or guarantee/warranty

Reach out to us via:

Email: teamhouseofamayaa@gmail.com

Instagram Direct Message: instagram.com/shophouseofamayaa