Return Policy

RETURNS/REPLACEMENT 

Orders once placed cannot be cancelled.

Returns:

We do not allow returns, and all sales made are considered final. We do not provide refunds.

Replacements:

A replacement will only be issued in the following circumstances:

- Incorrect/missing items

- Product defective on arrival

- Parcel damaged during transit

In the case of an incorrect/missing or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from opening the package to the end, ensuring all labels are visible. This video serves as evidence for the shipping partner and helps us assess the issue accurately.

To initiate a replacement, please email us at teamhouseofamayaa@gmail.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.

Once we receive your concern and unboxing video, we will review it.

House of Amayaa reserves the right to refuse any replacement request that does not meet our requirements.

Please note, we don’t provide any repair services or guarantee/warranty

Reach out to us via:

Email: teamhouseofamayaa@gmail.com

Instagram Direct Message: instagram.com/shophouseofamayaa